Our Team

At Arbor Health, we are building a new system for addressing mental health and physical wellness—one that combines modern medicine and smart technology with a functional, whole body approach that anyone, anywhere, can benefit from. We have assembled an amazing team to support you all along your care journey.

Dr. Zendi Moldenhauer

Dr. Zendi has been working in pediatrics and mental health for over 20 years. She works with children, adolescents and young adults, integrating her conventional medical background in pediatrics and psychiatry with more natural, holistic, and functional healing modalities to help people attain the highest level of health and wellness. She is particularly interested in nutrition and the gut-brain relationship in conditions like anxiety, depression, ADHD, stress-related conditions, and gut disorders like IBS. Dr. Zendi has a PhD in Nursing from the University of Rochester, NY, with a specialty focus in Adolescent Mental Health. Dr Zendi is board certified as both a Nurse Practitioner in Psychiatry and a Pediatric Nurse Practitioner. She has completed advanced training in the following areas: Holistic Nutrition and Health Coaching through the Institute of Integrative Nutrition, Integrative Psychiatry through multiple Integrative Medicine for Mental Health Conferences, and Functional Medicine through the Institute of Functional Medicine. Dr. Zendi is a frequent presenter on topics related to pediatric Functional Medicine. To invite her to speak at your event, please contact us.


Justine Shults, ANP

Justine is an Adult Nurse Practitioner specializing in the treatment of adult chronic health issues using Functional Medicine such as adrenal fatigue, IBS, SIBO and other gut related disorders, thyroid disorders, autoimmune disorders such as Hashimotos, hormone imbalance, Fibromyalgia, Lyme’s Disease, heavy metal and toxin removal, and mental health concerns such as Anxiety and Depression. With over 15 years of experience in healthcare, she has a passion for vibrant health. With her sharp intellect, deep interest in patient stories, and background as a personal trainer and health coach, she is a wonderful addition to our team. Her own personal health journey brought her to Functional Medicine when she was able to heal herself through food and lifestyle changes. Justine started her career as an RN in the operating room at Unity and then as an Adult Nurse Practitioner at Strong Memorial Hospital at the University of Rochester. Justine has a BSN in Nursing from Brockport and an MS, Nurse Practitioner from the University of Rochester and is trained in Integrative Nutrition and Functional Medicine through the Institute of Integrative Nutrition and the Institute for Functional Medicine respectively.

Pamela Harwood, LMFT, ATR

A Child & Family Therapist with over 20 years of experience, Pamela specializes in treating trauma, anxiety, depression, behavioral difficulties with children, drug and alcohol issues, parenting issues, and optimizing symptom management for individuals and families dealing with major mental illness. Pamela assists children and adults in healing, enhancing growth, family cohesiveness, and the ability to weather life's stressors. Pam can also provide Art Therapy which is particularly helpful when verbal communication is difficult. Her work has been described as engaging, playful, interactive, humorous, and gentle. She received her masters degree in Marriage and Family Therapy and Clinical Art Therapy from Loyola Marymount University in Los Angeles in 1992.

Karin Franz

Karin is a Functional Nutritionist, National Board Certified Health & Wellness Coach, and an ICF Professional Certified Coach. She is incredibly passionate about holistic health and optimizing life so that people can experience life in a most joyful and confident way possible. When it comes to healing, Karin takes a powerful two-pronged approach. She uses functional medicine as a foundation to address the root cause of dysfunction in the body and couples that with proven coaching techniques to support her clients in transforming from default habits to unlocking their highest potential and creating new normals for themselves.

Lori DiBartolo

Lori is a Neurofeedback Specialist and seasoned Integrative Health Coach who specializes in children with complex chronic conditions including Pediatric Autoimmune Neuropsychiatric Disorder Associated with Streptococcal Infections (PANDAS), Pediatric Acute-onset Neuropsychiatric Syndrome (PANS), Lymes Disease, and the biomedical treatment of Autism. Lori found Functional Medicine after her son was diagnosed with severe Autism at age 2 and she was told he would never be able to function in society. After applying Functional Medicine principles and neurofeedback, he is now on the honor roll, runs track, and has lots of friends in mainstream high school. She uses her education and personal experience to gently guide and educate families working on nutrition and lifestyle changes and can help with 100,001 strategies for getting your picky kids to expand their horizons. Other areas of expertise include dietary supplements, navigating Medicaid Self-Direction, and school supports. Lori also has extensive experience in QEEG brain mapping and neurofeedback treatment. She is a wealth of information and families find her recommendations and resources invaluable. Lori was trained through Epidemic Answers and Braincore Neurofeedback.

Keya Gordon

Keya is a Clinical Health Coach and Chiropractic Physician who has coached over 100 people with chronic health conditions and specializes in Pediatric Autoimmune Neuropsychiatric Disorder Associated with Streptococcal Infections (PANDAS), Pediatric Acute-onset Neuropsychiatric Syndrome (PANS)Autism, traumatic brain and spinal injury, and other high-risk patients. Over the past seven years Kaya has helped her patients heal by using a patient centered approach and evidence-based strategies for a variety of conditions such as SIBO, chronic pain, stress induced conditions, autoimmune, and other inflammatory conditions. She is passionate about uncovering the root cause of pain and enabling patients to heal. Keya graduated from Logan University with a doctorate in Chiropractic as well as has certifications from NASM in: Fitness Nutrition Specialist, Performance Enhancement Specialist, and Certified Personal Trainer. Keya absolutely loves serving her patients and helping them is what gets her up in the morning.

Jaclyn West

Jackie is a Functional Medicine Health Coach who specializes in children with complex chronic conditions including Pediatric Autoimmune Neuropsychiatric Disorder Associated with Streptococcal Infections (PANDAS), Pediatric Acute-onset Neuropsychiatric Syndrome (PANS), Lymes Disease, and the biomedical treatment of Autism. Prior to Arbor Health, Jackie honed her functional medicine skills while practicing as a chiropractor who specializes in the care of children with neurodevelopmental disorders, including Autism, SPD and ADD.  She believes that the body is a whole, interconnected system and that physical medicine (chiropractic) and functional medicine go hand in hand. Jackie graduated from New York Chiropractic College and achieved her specialized certification through the International Chiropractic Pediatric Association. She is currently pursuing additional training through the Institute of Functional Medicine.  Jackie has 2 young daughters that she keeps healthy with chiropractic adjustments and supplements. 

Jessica Knight

Jessie is a Neurofeedback Specialist trained in QEEG Brainmapping and Neurofeedback through Braincore Neurofeedback. She assists patients with all aspects of our neurofeedback services. Jessie found Functional Medicine when she was diagnosed with Lyme Disease several years ago and she became passionate about helping heal others. Jessie has prior experience as a licensed veterinary technician and loves animals – especially horses. She recently completed her BS in Biology from Binghamton University and is now pursuing a Masters Degree in Integrative Nutrition.

Nicole Roberts

A Neurofeedback Specialist trained in Braincore QEEG Brainmapping and Neurofeedback, Nicole helps patients with all aspects of our neurofeedback services. Nicoldiscovered Functional Medicine several years ago when she became chronically ill from an environmental exposure and conventional testing couldn’t diagnose her symptoms or identify the root cause. Nicole has since healed herself using Functional Medicine and become passionate about helping to heal others in the same wayNicole loves animals and was previously working as a licensed Veternary Technician but has pivoted and is now pursuing a Masters Degree in Human Nutrition and Functional Medicine at the University of Western StatesNicole completed her BS in Pre-Med from Medaille University in Buffalo.

Amber Ratcliffe

Amber is Dr. Zendi's business partner and takes care of all things back office. She has been an entrepreneur in biotechnology and healthcare for over 20 years. Amber started her career as a molecular biologist working on the Genome Project and went on to earn an MBA and start her first biotech company during graduate school. Later she was instrumental in making healthcare more accessible for people through Urgent Care Online and has worked to use technology to create new models of more accessible, cost effective care ever since. Amber has a passion for Functional Medicine because she has used it to heal her family and likes that it addresses the root cause of disease by marrying her early work in systems biology with clinical medicine.

Meredith Graham

Meredith is our Operations Manager who helps create streamlined systems to better serve you. No task is too big, no task is too small - she always takes the bull by the horns and gets it all done. She first learned about methods of Functional Medicine while living abroad in the Netherlands. She is very impressed with how it has helped her own health and would love to share the benefits with others. Meredith is powered with a background in imaging science and an MBA from Simon Business School.

Gillian Snyder

Gillian (Gill) is our Front Desk Medical Receptionist with the lovely voice that answers the phones, manages the schedule and triages the flood of incoming requests. She has many years of experience juggling competing tasks with a smile.

Susan Knight

Susan has twenty-five years of customer service experience in the medical and health related fields and has a kind and caring communication style. With a bachelor's degree from Cornell, she is excited to be a part of a healthcare team who share the common goal of helping people find true healing through functional medicine. Susan is the first point of contact for new patients at Arbor Health and ensures they feel welcome on their healing journey.

Elena Leduc

Elena is our Medical Secretary who helps keep the trains running on time by calling to remind you of appointments and when labs are due. She makes sure supplements are in stock and is instrumental in keeping back office operations running smoothly. 


Our therapy dog, Tucker, takes his job seriously and greets all visitors with enthusiasm and joy. He can be found alternately napping on the job or bringing guests his toys to show his delight with their visit. 


The Arbor Health team is highly trained clinicians, health coaches, clinical operations specialists, and many other people who care deeply about patient experience and wellness from the inside out. We are looking for experienced Nurse Practitioners, Health Coaches, Licensed Mental Health Professionals, and other related wellness practitioners to join our team. Are you ready to recreate the healthcare experience from the ground up?


50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.